Delta College logoDelta College: Serving Bay, Midland, and Saginaw counties since 1961

Fast Start Training

Customer Service Representative Fast Start

Program Overview

Delta College is offering a new Fast Start training program in Customer Service to meet the needs of Great Lakes Bay Region employers. We have worked very closely with regional employers who are hiring new employees for their customer assistance centers for positions such as web chat, roadside assistance and help desk agents. This program will provide the training for you to qualify for these full-time and part-time positions, which are available on multiple shifts. 

The Customer Service Representative Fast Start is a 2 week, 80 hour program. The class schedule may vary, but it is planned Monday through Friday from 8am-5pm. Individuals successfully completing the program will be interviewed by representatives from the employer upon program completion.

Individuals successfully completing the program will also be eligible to take three Work Keys assessments free of charge at Delta College: Reading for Information, Locating Information and Applied Math.

Successful completion of these assessments will result in being awarded the National Career Readiness Certificate (platinum, gold, silver or bronze, depending on level attained).

Requirements

Employers are looking for individuals that meet the following criteria (you must meet all of these criteria for employment):

  • A high school diploma or GED.
  • Completion of the Delta College Customer Service Representative Fast Start Program is encouraged
  • 1 or more years of customer service experience in relevant or related professions.
  • Excellent and professional communication skills:  written, verbal, reading  and listening
  • Ability to sit at a desk using a computer and/or telephone for long periods of time
  • Ability to multi-task
  • Keyboarding (minimum 35 wpm corrected score), computer, and web proficiency
  • Ability to pass a comprehensive background and drug screen
  • Strong work ethic and attention to detail

Preferred Candidate Qualifications 

There will be up to 16 seats available. Program slots will be offered to the applicants who best meet the preferred candidate qualifications listed below (use this as your application checklist):

1. Work Experience

Computer Skills and a minimum of 1 year of work experience in a customer service related field.  

  • Provide a copy of your resume showing how you meet this criteria.
  • Provide a copy of your DD214 (if veteran).

2. Educational Experience

A high school diploma or GED is required.  College courses, training certifications, or an associate degree from an accredited college is preferred.  Please provide a copy of your highest education achieved (high school diploma, GED, associate degree, or other) and any training certifications that you think are relevant.

  • Have you attended classes at Delta College? If so, please provide either your Student Number or the last four digits of your Social Security number.  We will obtain your Delta College transcript
  • Provide a copy of your transcripts from other colleges (student copy is acceptable).
  • Provide a copy of your high school transcript, diploma, or GED (if you have not attended college).
  • Provide information on military training (if not on DD214).
  • Provide a copy of relevant training certifications (if applicable).

Program Cost 

Cost:  $1,200

Financial Support: Funding may be available to those who qualify. Pell grants and federal student loans are not available for this program.

Customer Service Representative Fast Start #5

Class Dates:   August 4 – 15, 2014  

Application Deadline

July 23, 2014 or until class is filled.

Fill out the CSR Fast Start 5 Application (PDF) and submit to:

Customer Service Representative Fast Start
Delta College Corporate Services
Delta College, H Wing           
1961 Delta Road,  University Center, MI 48710
Fax: 989-758-3639
e-mail: faststart@delta.edu


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