Program Overview

The efficiency of a medical office and the quality of medical care provided depend in large part upon the staff members who supplement and support the role of the physician. As a medical office staff member, you must have strong communication skills, organizational ability, computer knowledge and excellent human relations skills.

Medical administrative assistants understand and use medical terminology, complete medical insurance claims, handle correspondence, medical records and physicians’ dictation, greet and direct patients and manage appointment schedules and the telephone. They are also required to understand the legal responsibilities of medical office staff members.

As a medical office staff member, you must have strong communication skills, organizational ability, computer knowledge and human relations skills.

• Understand and use medical terminology
• Complete medical insurance claims
• Handle correspondence, medical records, and physicians' dictation
• Greet and direct patients
• Manage appointment schedules and telephone
• Understand the legal responsibilities of medical office staff members

This certificate has a common core of classes that is also required for the Health Insurance Coding and Claims Specialist/Advanced Certificate. Those core classes include BIO 101, HSC 105, HSC 205, HSC 210, OAT 105 and OAT 151.

Professional licensure

The program completers are able to sit for National Certification in either medical billing/medical coding or both if desired through the AAPC (American Association of Professional Coders). These are National Certifications so valid in all 50 states once passed. Please see coordinator for further information.

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